Many of our products are available right here on our website.

A lot of the products we sell may be covered by Medicare or Medicaid. In order for us to supply you with an insurance covered item, we will need the following information:

• Customer name, address and telephone number
• Physician name and telephone number

• Insurance information and a copy of all insurance cards
• Medical reason for need

You can call or fax this information to the attention of: New Client Coordinator.
Phone: 206-366-9543
Fax: 206-366-9544

Our experienced and friendly customer service representatives are ready to assist you with your needs.

Professional Medical accepts a variety of payment methods. In addition, we offer third party billing directly to certain insurances:

• Billing to Medicare for eligible items
• Billing to Medicaid for eligible items
• Billing to Evercare for eligible items
• Billing to Molina for eligible items
• Billing First Choice for eligible itmes
• Billing other select insurance providers for eligible items, call for more information.
• Credit card (Visa or Mastercard)
• Personal check or cash

Smaller items such as cleansers, incontinence supplies, personal care items and some durable medical equipment will be shipped via a courrier service directly to the home of the client.

Items can be delivered throughout most of Washington State. Larger items, such as hospital beds, wheelchairs and patient lifts will be delivered by Professional Medical and assembled in the home.

Please call us for more information on our

service area for these items.

Supplies and/or equipment purchased from Professional Medical Corp. may be returned for a full refund if ALL of the following conditions have been met:

• Items are in original and unopened packaging
• Equipment has not been used
• It is within 30 days of the purchase date (for medical supplies)
• It is within 5 days of the purchase date (for durable medical equipment)

Special or custom orders are not returnable or refundable. It is the responsibility of the client to return any items or equipment he/she wishes to return and receive a refund for. Any items returned should be properly packaged; no refund will be issued for damaged items. For items billed to an insurance company, we will refund that company the full amount paid. Clients will not be directly refunded for items paid by an insurance company. If a client received damaged merchandise or equipment, we will offer a full refund. This applies only to merchandise or equipment that has a manufacturer's defect. No refund will be issued for items that were not used in accordance with the manufacturer's recommended standard of care.

If you need to change your usual monthly order, please make sure you notify your customer service representative at least one week prior to when you will need the supplies. This will allow us enough time to get any necessary prescriptions from the doctor. Some reasons you may want to change or modify your monthly order are:

• You are running short of products
• You have too many products left over at the end of the month
• The client's needs have changed
• You are interested in trying a new product. This could include products you've seen advertised in our postcards and newsletters, or a different product you have a need for. Please remember, even if a product is not advertised, you should still ask us about it. We may have the product available, or be able to place a special order.

We will be happy to help you with your concerns or suggestions if you think changing your order will be beneficial. Please don't hesitate to ask us!

Orders under $150.00 will incur an $7.50 shipping charge. Most orders over $150 are shipped free to anywhere in the United States.

Large, heavy items such as Lift Chairs or other large item will incur actual freight charges if you are beyond our delivery area of King, North Pierce, and South Snohomish counties in Washington State.

Please allow up to 48 hours for order processing and from 5 to 7 business days for your order to arrive, depending on your distance from our warehouse in Fife, WA. If you are covered by insurance, your order cannot be shipped until we have obtained your prescription from your physician. Professional Medical Corp does not ship on weekends or major holidays.

Orders must be shipped to a physical address, FedEx or UPS do not deliver to PO Boxes.